Shipping policy
🌊 SurfH20 Shipping Policy
Last updated: October 2025
Thank you for shopping with SurfH20! We’re a family-run surf brand based in Oceanside, California, and we work hard to make sure every order gets to you quickly and safely.
📦 Processing Times
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All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
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Custom or hand-printed items may take an extra 2–3 days during high-volume periods.
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You’ll receive a confirmation email with tracking information as soon as your order ships.
🚚 Shipping Rates & Delivery Estimates
We currently ship within the United States.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Priority Shipping | 2–4 business days | Calculated at checkout |
Delivery times are estimates and may vary due to carrier delays or weather conditions.
🌍 International Shipping
International shipping is coming soon!
For now, we only ship to addresses within the U.S., but we’re working on expanding worldwide. Stay tuned via Instagram @SurfH20 or our newsletter.
📫 Order Tracking
Once your order ships, you’ll receive an email with your tracking number.
Please allow up to 24 hours for tracking information to update.
🚨 Lost or Delayed Packages
If your package is delayed or marked as “delivered” but you haven’t received it, please contact the shipping carrier first. If you still need help, reach out to us at:
📧 SurfH20llc@gmail.com
We’ll do our best to help locate or replace your order.
🔁 Returns & Exchanges
Please refer to our Return Policy for details on how to request a return or exchange.
🤙 Questions
If you have any questions about shipping or your order, contact us anytime:
📧 SurfH20llc@gmail.com
📍 Oceanside, California